Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 3–5 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and another email containing tracking information once your order has been shipped.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Shipping Destinations
Toyokoyo currently ships to selected international destinations, including the United States, Canada, the United Kingdom, countries within Europe, Singapore, Malaysia, and other supported regions displayed at checkout.
If your country or region is unavailable at checkout, we are currently unable to ship to that destination.
Estimated Delivery Times
Estimated delivery times after dispatch are:
United States and Canada: 7–15 business days
United Kingdom and Europe: 7–15 business days
Singapore and Malaysia: 5–10 business days
Other supported destinations: 10–20 business days
These delivery times are estimates and do not include order processing time. Delays may occur due to customs inspections, severe weather, public holidays, carrier disruptions, or other circumstances beyond our control.
Shipping Fees and Free Shipping
Shipping fees are calculated and displayed at checkout before payment.
We offer free standard shipping on orders of US$75 or more after discounts and before taxes. The free-shipping threshold may be converted into the local currency shown at checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.
Tracking information may take 2–5 business days to update after shipment. If your tracking information has not updated after this period, please contact us at ros777sx@gmail.com.
Customs Duties and Import Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.
These charges are not included in the product price or shipping fee and are the responsibility of the customer. Toyokoyo cannot determine or control these charges. Please contact your local customs authority for further information before placing an order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you need to change your address, please contact us at ros777sx@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
Lost, Delayed, or Stolen Packages
Toyokoyo is not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other circumstances outside our reasonable control.
If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at ros777sx@gmail.com. We will assist you in contacting the shipping carrier and investigating the shipment.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, the building reception, and the shipping carrier before contacting us.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at ros777sx@gmail.com within 7 days of delivery.
Please include your order number and clear photographs or videos of the item, packaging, and shipping label. After verification, we will provide an appropriate solution in accordance with our Return and Refund Policy.
Multiple Packages
Items in the same order may occasionally be shipped separately because of product availability or fulfillment arrangements. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees for separately shipped packages.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: ros777sx@gmail.com