Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at [ros777sx@gmail.com]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please do not return any items without contacting us first. Once your return request is approved, we will provide the appropriate return address and return instructions by email. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs for returns due to a change of mind, incorrect size selection, or other non-quality-related reasons. If the item is defective, damaged, or incorrect, Toyokoyo will cover the reasonable return shipping costs after verification.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will automatically be processed to your original payment method. Please remember it may take some time for your bank or credit card company to process the refund, and in some circumstances may takes up to 14 days after the refund has been processed by us.